Last updated January 4, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Customers can receive a refund or store credit or make an exchange.
We will need to authorize your item before accepting a return. Please contact by email at [email protected] or by phone listed on the website.
To return an item, place the item securely in its original packaging and included the invoice/purchase form showing proof of purchase, and mail your return to the following address:
Attn: Returns Neon Wilderness 3039 Hollycrest Dr, Los Angeles CA 90068
Please mark on your return, or email us, if you would like a refund, store credit or make an exchange.
Customer is responsible for return shipping costs for all return items.
We do not charge a restocking fee for returns.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Discounted items may not be returned.
Discounted items are as follows:
- Single one-off art pieces
- Limited edition items (as marked)
- Single one-off clothing pieces
- Digital downloads
- Digital resources or assets
If you have any questions concerning our return policy, please contact us at: [email protected], Neon Wilderness 3039 Hollycrest Dr Los Angeles CA 90068